When we first bought our home in Hawaii, our pool construction project ran over schedule because of torrential rains. It happened to us once and it was terrible! In this article, I want to talk about what to do if your guest gives you a really bad review like a 1-star. I have some ideas about how Airbnb and Vrbo can improve the review process to return host burnout (mostly around removing the the impact of outlier reviews), but I’ll post that another time. So if you get an overly critical guest (or you deliver a bad experience) a really negative review can sink the prospects of your listing. The norm is for people to give 5 star reviews, but not all guests are aware of that norm. Unless you have a nearly perfect review score (or at least over 4.8) people may think there is something seriously wrong with your property. If there is one thing I don’t like about vacation rentals, it is that you live and die by your most critical Airbnb and Vrbo reviews.
0 kommentar(er)
